How To Ride Tips
Who can ride? Everyone!
South Lane Wheels is a private, nonprofit transit agency with no eligibility requirements to ride. This means that you can ride with us on any service we offer.
Be Prepared
All of our services have a schedule to maintain with the riders’ needs in mind.
- Riders need to be at their pick up location before the scheduled pick up time.
- Unscheduled return trip is considered a “Will Call” ride which may have a 60-minute wait after pick up call is made.
- We accept cash or check. Drivers do not make or carry change.
- Coming soon – we will accept credit and debit card payments.
- Riders must pay the fare upon boarding and have ready any carry on items.
- Tips are allowed.
Be Responsible
Cancellation Policy
Please be considerate and respectful of other riders and our drivers by calling the dispatcher by 5pm the day before your ride to cancel a reservation or it is considered a “No–Show.”
The “5-MINUTE RULE” allows the driver to wait up to 5-minutes after the scheduled pick up time for a rider to board the vehicle. If a rider does not board within the 5-minutes, the driver will leave, and report this trip as a “No–Show.”
A pattern of “No–Shows” may affect future ride requests.