The Service

The Metro Shuttle service is a door-to-door service designed for South Lane residents who have places to go that are outside of the local service area.

South Lane area residents are shuttled to points north such as Creswell, Eugene, and Springfield. Creswell residents also go north but often choose locations within South Lane County.

What separates this service from others is its longer distance door-to-door nature while still being a ridesharing service.

It’s most common use is for medical appointments, and other activities that have exact appointment times. Riders also reserve this service for Eugene/Springfield area shopping trips, shows, and other events that are less structured. Metro Shuttle does not go to the Eugene Airport.

Be Responsible
CANCELLATION POLICY- Please be considerate and respectful of other riders and our drivers by calling the dispatcher to cancel a reservation in advance or it is considered a “No–Show.”

The “5-MINUTE RULE” allows the driver to wait up to 5-minutes after the scheduled pick up time for a rider to board the vehicle. If a rider does not board within the 5-minutes, the driver will leave, and report this trip as a “No–Show.”

A pattern of “No–Shows” may affect future ride requests.

Be Prepared
All of our services have a schedule to maintain with the riders’ needs in mind.

• Riders need to be at their pick up location before the scheduled pick up time.
• Unscheduled return trip is considered a “Will Call” ride which may have a 30-minute wait after pick up call is made.
• We accept cash or check. Drivers do not make or carry change.
• Riders must pay the fare upon boarding and have ready any carry on items.

Service Area
By default, our Metro Shuttle service is expressly for rides of 10 miles are more, almost always to the Eugene/Springfield area(s). We only accept trips that originate and/or are completed in the southern region of Lane County such as Creswell and Cottage Grove.